Interesting… but of no help in this case. He even introduced me to a couple of new ones, including how to remove the faceplate of the printer, so as to clean the printhead and rollers. The technician walked me through all the procedures I had already tried. Nothing at Dymo’s website offered further insight, so I initiated an online chat with Dymo support. This time, despite almost two hours of troubleshooting, the printer remained unresponsive.
Suggested fixes: unplugging and reconnecting the printer, deleting and reinstalling the driver, and ultimately completely reinstalling the Dymo software. Such glitches had happened before… too many times before. That’s why, when the problem first appeared, I assumed it was a temporary glitch with the Dymo software-completely unrelated to the OS X upgrade. You wouldn’t think that a minor OS X update, one that makes no mention of any printing-related changes, would precipitate this error. The little printer that couldn’t: The Dymo LabelWriter fails to connect Instead, an error message appeared that said the printer was “offline” or “not connected.”
However, after I updated to OS X 10.9.4, I could no longer get any labels to print. The printer was working fine under OS X Mavericks 10.9.3. The surprising source of the failure is that the Dymo Label software is incompatible with the latest version of OS X.
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